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Refund policy

Return & Refund Policy – The Central Butcher Lakeshore

Last updated: May 13, 2026

At The Central Butcher Lakeshore, we take great pride in the quality and freshness of our products. Because we specialize in fresh, frozen, and perishable food items, our return and refund policy is designed to comply with food safety standards while providing customers with a transparent shopping experience.

Due to the nature of fresh and perishable products, all sales are final unless the product arrives damaged, spoiled, defective, or incorrect.

Exceptions – Eligible Refunds or Replacements

We will review refund or replacement requests on a case-by-case basis only under the following circumstances:

  • The product arrives damaged, spoiled, or thawed due to shipping or delivery issues

  • You received the wrong item or incorrect quantity

  • The product is materially defective or significantly different from the description on our website

Conditions for Refund Requests

To be eligible for a review:

  • You must contact us within 24 hours of delivery or pickup

  • You must provide clear photos of the product, packaging, and issue

  • The product must remain in its original packaging when possible

  • We may request additional information before approving a refund or replacement

  • Returns sent without prior authorization will not be accepted

How to Request a Refund or Replacement

Please contact us immediately at:

Email: salesthecentralbutcher@gmail.com

Include:

  • Your order number

  • Photos of the issue

  • A detailed description of the problem

We aim to respond within 1 business day.

Refund Process

If your request is approved:

  • Refunds will be issued to the original payment method

  • Shipping and handling fees are non-refundable

  • Refunds are typically processed within 5–10 business days after approval

Non-Returnable Items

The following items are not eligible for return or refund:

  • Fresh or frozen meat products

  • Poultry or seafood products

  • Prepared or perishable food items

  • Custom-cut or special-order products

  • Gift cards

  • Sale or clearance items unless defective

In-Store Purchases

The same policy applies to purchases made at our physical location:

The Central Butcher Lakeshore
201 Lakeshore Road East
Mississauga, ON L5G 1G2
Canada

Policy Updates

We may update this Return & Refund Policy from time to time. The latest version will always be posted on this page with the updated effective date.

Contact Information

Email: salesthecentralbutcher@gmail.com
Address: 201 Lakeshore Road East, Mississauga, ON L5G 1G2, Canada

Thank you for shopping with The Central Butcher Lakeshore.